Returns & Exchange Policy

For hygiene, food safety, and quality assurance reasons, food, beverage, and consumable products are not eligible for return or exchange once delivered.

If you receive an item that is:

* Damaged during transit
* Defective or expired
* Incorrectly delivered
* Missing from your order

Please contact us within 24 hours of delivery and provide clear photos or an unboxing video showing the issue.

Once the claim is verified, we will offer an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Summer Shipping Notice

Many premium chocolates are made with real cocoa butter and may soften or melt during transit in warm weather. This is a natural characteristic of high quality chocolate and is not considered a product defect.

If chocolates arrive softened, we recommend refrigerating them before consumption. In most cases, their texture and enjoyment are restored after cooling.

While we take great care in packaging and handling every order, temperature conditions during shipping are beyond our control.

By placing an order, customers acknowledge and agree to these terms